In order to ensure that our customers have a hassle-free experience with Optiemus products, an exclusive after-sales service wing was introduced, catering to the in-house & partner brands. With 750+ service centers, Optiemus Retail boasts of a pan-India presence with a capacity to repair 40,000 units per month, through a 100+ strong team of executives, engineers and managers.
The service network also has been handling customer-centric programs like 6 months screen replacement and 180 days replacement warranty.
The service network also includes a L4 + Refurbish set-up with a capacity to refurbish 20,000 units per month. Our Refurbish unit has been achieving 70% recovery of DOA handsets for in-house brands and is driven by an algorithm-based inventory management, developed over a period of seven years.
The Optiemus After-Sales service network enjoys a Unique position and offers a Low cost – High Quality support by cross utilization of distribution and manufacturing strengths & expertise.